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Quality Policy
We are committed to providing quality products and services to our buyers and unit owners in the development and management of our mixed-use projects. Guided by our values of Service, Quality, Commitment, and Integrity, we shall:
- Ensure that our customers' needs and expectations are determined, understood, and met;
- Provide the best value products to our cutomers in prime, well-designed, and developed project;
- Maintain well-managed projects through a full complement of competent staff, agents, and service personnel;
- Promote mutually supportive relationships with our host communities;
- Comply with relevant laws and regulations associated with the quality of our products andserices, and with other standards to which our organization subscribes;
- Implement a well-defined quality management system complying with ISO 9001:2000, providing a framework for establishing and reviewing quality objectives, and enhance this through continual improvement; and
- Communicate this quality policy to all of our employees, suppliers, and customers.
GUILLERMO D. LUCHANGCO
Chairman and CEO
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We are committed to providing a world-class, all-weather championship golf course to our members and guests. To achieve this, we shall:
- Ensure that our members' and guests' needs and expectations are determined, understood, and met;
- Operate and maintain a well-managed golf course comparable to the best golf courses in the country;
- Ensure that the clubhouse and other facilities are managed efficiently and effectively;
- Provide the necessary personnel to perform various services and activities of the golf course and club;
- Promote manually supportive relationships with our host communities;
- Comply with relevant government laws and regulations associated with the development and operation of a golf course and club, and with other standards to which our organization subscribes;
- Implement a well-defined quality management system complying with ISO 9001:2000, providing a framework for establishing and reviewing quality objectives, and enhance this through continual improvement; and
- Communicate this quality policy to all of our employees, suppliers, members, and guests.
RODOLFO L. MEŅES
President
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